Last updated: (January 7th, 2025)
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop Billour
By using our website, you agree to this Privacy Policy.
1. Information We Collect
a. Information you provide voluntarily
We collect information when you:
• place an order (as a guest or with an account)
• create an account
• contact us
This may include your name, billing and shipping addresses, email address, phone number, order details and purchase history, and account details (if you create one). However, we do not store full credit card numbers or CVV codes.
b. Information collected automatically
When you browse our site, we may automatically collect your IP address, browser type and device, pages visited, time spent on pages, and referring links.
2. Cookies
Cookies help our website function properly. We use cookies to remember your cart contents, keep you logged in (if you create an account), improve website performance, enhance security, and prevent fraud.
You may disable cookies in your browser, but some features may not work correctly.
3. How We Use Your Information
We use your information to process and deliver your orders, provide order updates, respond to customer support requests, manage your account, improve our store and services, meet legal obligations, detect and prevent fraud.
Marketing emails are only sent if you choose to subscribe, and you can unsubscribe at any time.
4. Payments
a. Lahza, Visa & MasterCard
We accept local and international payments through Lahza payment gateway, which supports Visa and MasterCard. When you pay your payment details are encrypted and processed securely by Lahza and we do not receive or store your full card information.
We may receive limited details such as payment status, transaction ID, and the last 4 digits of the card.
b. Cash on Delivery
Cash on delivery is only supported within Palestine via local logistics companies such as Shiply.
5. Third-Party Providers
Third party providers, such as shipping and delivery providers, will only receive the information required to perform their services and are not allowed to use it for other purposes.
We do not sell, rent, or trade your personal data.
6. Security
We take reasonable security measures, including HTTPS secure connection, restricted access to stored data, secure payment processing via Lahza, and monitoring for suspicious activity.
7. Children’s Privacy
Our site is not intended for children under 13, and we do not knowingly collect information from children.
If we become aware that we have collected data from a child, we will delete it.
8. Changes to This Privacy Policy
We may update this policy occasionally and any updates will appear on this page with a revised “Last updated” date.
9. Contact Us
If you have any questions or requests regarding your personal data, please contact us via email at
info@billour.ps